Swift Cargo Privacy Policy
Last updated: August 2026
🧭 Privacy Summary (Plain English)
We respect your privacy.
Swift Cargo is owned and operated by MovarOS Pty Ltd. When you use Swift Cargo to request a quote or arrange your move, we collect only the information needed to complete your shipment safely and efficiently. We never sell your details. We use them to arrange and deliver your move, to answer your enquiries, and to improve the service we provide — and for nothing else without a lawful basis. Where that basis is your permission, we ask you first.
Your booking details are treated as confidential. Access is limited to the team members who need them to do the work on your move, and your information is protected in transit using industry-standard encryption.
Your data may be shared only with the partners who need it to carry out your move — local delivery teams, freight forwarders, and customs agents. We take every reasonable step to ensure they protect your information to the same standard we do.
If you ever have questions or want to see or delete your data, you can contact us at privacy@swiftcargo.solutions.
1. Introduction
Swift Cargo is a trading brand of MovarOS Pty Ltd (“we,” “our,” or “us”), which owns and operates this website and the relocation services offered through it.
This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when visiting our website swiftcargo.solutions or using our logistics services.
By using our website or submitting a quote request, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect personal data that helps us provide accurate shipping quotes, manage your move, and ensure smooth delivery. This includes:
a. Information You Provide Directly
- Name, phone number, and email address
- Pickup and delivery addresses
- Shipment and booking details (cargo type, estimated weight or volume, timing preferences)
- Any uploaded documents or photos
- Messages or notes submitted via our forms
b. Information Collected Automatically
- IP address, browser type, and device information
- Approximate location derived from your IP address
- Pages viewed and time spent on our site
- Cookies or similar tracking technologies are used to improve site performance
c. Information from Third Parties
- Partner freight forwarders or delivery companies who assist in completing your shipment
- Marketing or advertising platforms (only if you consent to such communication)
3. How We Use Your Information
We use your personal data solely for the purpose of providing and improving our logistics services, including:
- Processing your quote or booking request
- Communicating with you about your shipment or follow-up services
- Coordinating with the partners handling your move (for example local door-to-door delivery teams or cargo forwarders)
- Fulfilling legal or regulatory obligations related to shipping and customs
- Improving our website, communications, and customer experience
We never sell your personal data to anyone.
We do not use your information for anything unrelated to arranging, delivering, and improving your move unless we have a lawful basis to do so. Where that basis is your permission, we will ask you first, and you are free to say no.
4. How We Protect Your Information
We treat your booking and personal details as confidential, and we take every reasonable step to protect them.
In practice, that means:
- Encryption in transit. Data sent between your browser and our systems is protected using industry-standard encryption (TLS/HTTPS).
- Access on a need-to-know basis. Your details are only available to the team members who need them to work on your move, not to the wider business.
- Purpose limitation. Your data is used to arrange and deliver your move, answer your enquiries, and improve our service. We do not use it for unrelated purposes without a lawful basis, and where that basis is your permission we ask you first.
- Vetted systems. We use reputable service providers for storage, communication, and payment handling, and we review the safeguards they offer.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will act promptly and notify you and the relevant authorities where the law requires it.
5. Sharing With Partners
Moving belongings across borders requires trusted partners on the ground. We share your information only with the partners who need it to fulfil your move — for example packing crews, freight forwarders, shipping lines, customs brokers, and destination delivery teams.
We share only what those partners need for their part of the job, and we take every reasonable step to ensure they protect your information to the same standard we apply ourselves. Our partner agreements require them to keep your data confidential, use it only for your move, and comply with applicable data protection laws.
Because relocation is international by nature, fulfilling your move may involve transferring your information to partners in your origin and destination countries, which may have different data protection laws from your own. We take reasonable steps to ensure your information remains protected wherever it is handled.
6. How Long We Keep Your Data
We keep your personal data only for as long as we need it to provide your move, to meet our legal, tax, customs, and insurance obligations, and to resolve any disputes. When we no longer need it, we delete it or remove the details that identify you.
7. Your Rights
You can ask us at any time to:
- Access the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your information, where we are not required to keep it
- Stop using your information for marketing
- Withdraw a permission you previously gave us
Contact us using the details below and we will respond within the timeframes set by applicable law. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority — in Australia, the Office of the Australian Information Commissioner (OAIC).
8. Legal Basis for Processing (GDPR)
If you are located in the European Union, United Kingdom, or another region that requires a legal basis for processing personal data, we rely on the following:
- Consent — when you submit a quote form or contact us directly.
- Performance of a contract — to arrange, transport, and deliver your shipment.
- Legitimate interests — to improve our services and respond to enquiries.
- Legal obligation — to comply with customs, taxation, or shipping regulations.
As an Australian company, MovarOS Pty Ltd also handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights (such as access, correction, or deletion), please contact our Privacy Team at:
📧 privacy@swiftcargo.solutions
Swift Cargo is a trading brand of MovarOS Pty Ltd. This policy is published in English, and the English version is the version that applies.
